Hi, how can we help?
Hi, how can we help?
Hi, how can we help?
We have put together a collection of questions and answers that are commonly asked by our customers and cover topics including points earning and redeeming, App related, Membership tiers etc.
Darna APP
How can I get access to Darna?
How can I get access to Darna?
How can I get access to Darna?
How can I get access to Darna?
What is Darna by Aldar?
What is Darna by Aldar?
What is Darna by Aldar?
What is Darna by Aldar?
What is the benefit of having this App?
What is the benefit of having this App?
What is the benefit of having this App?
What is the benefit of having this App?
Which languages can I use my Aldar App?
Which languages can I use my Aldar App?
Which languages can I use my Aldar App?
Which languages can I use my Aldar App?
Manage Your Account
How do I update my details in my account?
How do I update my details in my account?
How do I update my details in my account?
How do I update my details in my account?
I can't log in to my account - what should I do?
I can't log in to my account - what should I do?
I can't log in to my account - what should I do?
I can't log in to my account - what should I do?
Why should I customise my account?
Why should I customise my account?
Why should I customise my account?
Why should I customise my account?
How can I check my Darna points balance?
How can I check my Darna points balance?
How can I check my Darna points balance?
How can I check my Darna points balance?
Can I use a non-UAE mobile number to register to Darna?
Can I use a non-UAE mobile number to register to Darna?
Can I use a non-UAE mobile number to register to Darna?
Can I use a non-UAE mobile number to register to Darna?
Loyalty & Memberships
What are Darna points?
What are Darna points?
What are Darna points?
What are Darna points?
How do I earn Darna points?
How do I earn Darna points?
How do I earn Darna points?
How do I earn Darna points?
How long do my Darna points last for?
How long do my Darna points last for?
How long do my Darna points last for?
How long do my Darna points last for?
Where can I use my Darna points?
Where can I use my Darna points?
Where can I use my Darna points?
Where can I use my Darna points?
How do I redeem my Darna points?
How do I redeem my Darna points?
How do I redeem my Darna points?
How do I redeem my Darna points?
How do I redeem my Darna points for Aldar Gift Card?
How do I redeem my Darna points for Aldar Gift Card?
How do I redeem my Darna points for Aldar Gift Card?
How do I redeem my Darna points for Aldar Gift Card?
How many points I earn for each AED 1 spend?
How many points I earn for each AED 1 spend?
How many points I earn for each AED 1 spend?
How many points I earn for each AED 1 spend?
Is there a limit on how much I can spend?
Is there a limit on how much I can spend?
Is there a limit on how much I can spend?
Is there a limit on how much I can spend?
Does Darna provide rewards and offers in addition to points?
Does Darna provide rewards and offers in addition to points?
Does Darna provide rewards and offers in addition to points?
Does Darna provide rewards and offers in addition to points?
How long are Darna Tier offers valid?
How long are Darna Tier offers valid?
How long are Darna Tier offers valid?
How long are Darna Tier offers valid?
How do I search for offers in my Darna App?
How do I search for offers in my Darna App?
How do I search for offers in my Darna App?
How do I search for offers in my Darna App?
What do I do if my points are not credited to my account?
What do I do if my points are not credited to my account?
What do I do if my points are not credited to my account?
What do I do if my points are not credited to my account?
Darna Tier System
How do I contact customer service?
How do I contact customer service?
How do I contact customer service?
How do I contact customer service?
What happens to my points in the event of a cancellation or refund?
What happens to my points in the event of a cancellation or refund?
What happens to my points in the event of a cancellation or refund?
What happens to my points in the event of a cancellation or refund?
Can I decide which account I want to earn with after 'I've made my purchase?
Can I decide which account I want to earn with after 'I've made my purchase?
Can I decide which account I want to earn with after 'I've made my purchase?
Can I decide which account I want to earn with after 'I've made my purchase?
Where can I find the TERMS AND CONDITIONS?
Where can I find the TERMS AND CONDITIONS?
Where can I find the TERMS AND CONDITIONS?
Where can I find the TERMS AND CONDITIONS?
What is the tier structure within the Darna App?
What is the tier structure within the Darna App?
What is the tier structure within the Darna App?
What is the tier structure within the Darna App?
How do I move from the Silver tier to Platinum tier?
How do I move from the Silver tier to Platinum tier?
How do I move from the Silver tier to Platinum tier?
How do I move from the Silver tier to Platinum tier?
Why have I lost my status? How can I get it back?
Why have I lost my status? How can I get it back?
Why have I lost my status? How can I get it back?
Why have I lost my status? How can I get it back?
Can I earn points on purchases made before I was a member of Darna?
Can I earn points on purchases made before I was a member of Darna?
Can I earn points on purchases made before I was a member of Darna?
Can I earn points on purchases made before I was a member of Darna?
If I go to a participating outlet and hit redeem on a Darna offer, can I cancel the redemption?
If I go to a participating outlet and hit redeem on a Darna offer, can I cancel the redemption?
If I go to a participating outlet and hit redeem on a Darna offer, can I cancel the redemption?
If I go to a participating outlet and hit redeem on a Darna offer, can I cancel the redemption?
Link A Card
How do I link my Visa or MasterCard?
How do I link my Visa or MasterCard?
How do I link my Visa or MasterCard?
How do I link my Visa or MasterCard?
How many cards can I link?
How many cards can I link?
How many cards can I link?
How many cards can I link?
Arabic Language
How can I change my Darna app to Arabic?
How can I change my Darna app to Arabic?
How can I change my Darna app to Arabic?
How can I change my Darna app to Arabic?
Can’t find what you are looking for? Get in touch.
Can’t find what you are looking for? Get in touch.
If any of the above doesn’t sufficiently answer your queries, please drop us a note.