Terms of Service
These terms and conditions (“Terms”) are effective from 09 September 2020
These terms and conditions (“Terms”) are effective from 09 September 2020
A.
General
A.
General
A.
General
A.
General
A.
General
1.
Darna by Aldar (the “Programme” or “Darna”) is a loyalty programme operated by Aldar Properties PJSC, its subsidiaries and group companies (hereinafter referred to as “Aldar Group”, “Aldar”, “we” or “us”) in accordance with these Terms.
1.
Darna by Aldar (the “Programme” or “Darna”) is a loyalty programme operated by Aldar Properties PJSC, its subsidiaries and group companies (hereinafter referred to as “Aldar Group”, “Aldar”, “we” or “us”) in accordance with these Terms.
1.
Darna by Aldar (the “Programme” or “Darna”) is a loyalty programme operated by Aldar Properties PJSC, its subsidiaries and group companies (hereinafter referred to as “Aldar Group”, “Aldar”, “we” or “us”) in accordance with these Terms.
1.
Darna by Aldar (the “Programme” or “Darna”) is a loyalty programme operated by Aldar Properties PJSC, its subsidiaries and group companies (hereinafter referred to as “Aldar Group”, “Aldar”, “we” or “us”) in accordance with these Terms.
1.
Darna by Aldar (the “Programme” or “Darna”) is a loyalty programme operated by Aldar Properties PJSC, its subsidiaries and group companies (hereinafter referred to as “Aldar Group”, “Aldar”, “we” or “us”) in accordance with these Terms.
2.
If you join the Programme and become a Darna member (“Member”) these Terms will become a contract between you and Aldar.
2.
If you join the Programme and become a Darna member (“Member”) these Terms will become a contract between you and Aldar.
2.
If you join the Programme and become a Darna member (“Member”) these Terms will become a contract between you and Aldar.
2.
If you join the Programme and become a Darna member (“Member”) these Terms will become a contract between you and Aldar.
2.
If you join the Programme and become a Darna member (“Member”) these Terms will become a contract between you and Aldar.
3.
As a Member you will earn loyalty points (“Points”) when making qualifying purchases on products and services at participating Aldar Group companies and its partner outlets (“Participating Outlets”), by presenting the Darna mobile application (“Darna App”), using a linked registered Visa or MasterCard debit or credit (“Linked Card”) or registered email address (which was used for enrolment on the Darna App) at the time of purchase.
3.
As a Member you will earn loyalty points (“Points”) when making qualifying purchases on products and services at participating Aldar Group companies and its partner outlets (“Participating Outlets”), by presenting the Darna mobile application (“Darna App”), using a linked registered Visa or MasterCard debit or credit (“Linked Card”) or registered email address (which was used for enrolment on the Darna App) at the time of purchase.
3.
As a Member you will earn loyalty points (“Points”) when making qualifying purchases on products and services at participating Aldar Group companies and its partner outlets (“Participating Outlets”), by presenting the Darna mobile application (“Darna App”), using a linked registered Visa or MasterCard debit or credit (“Linked Card”) or registered email address (which was used for enrolment on the Darna App) at the time of purchase.
3.
As a Member you will earn loyalty points (“Points”) when making qualifying purchases on products and services at participating Aldar Group companies and its partner outlets (“Participating Outlets”), by presenting the Darna mobile application (“Darna App”), using a linked registered Visa or MasterCard debit or credit (“Linked Card”) or registered email address (which was used for enrolment on the Darna App) at the time of purchase.
3.
As a Member you will earn loyalty points (“Points”) when making qualifying purchases on products and services at participating Aldar Group companies and its partner outlets (“Participating Outlets”), by presenting the Darna mobile application (“Darna App”), using a linked registered Visa or MasterCard debit or credit (“Linked Card”) or registered email address (which was used for enrolment on the Darna App) at the time of purchase.
4.
Aldar may also partner with one or more providers of goods or services and allow them to participate in the Programme from time to time (“Programme Partners”). As a Member, you would be able to either earn or redeem Points at Programme Partners and Participating Outlets.
4.
Aldar may also partner with one or more providers of goods or services and allow them to participate in the Programme from time to time (“Programme Partners”). As a Member, you would be able to either earn or redeem Points at Programme Partners and Participating Outlets.
4.
Aldar may also partner with one or more providers of goods or services and allow them to participate in the Programme from time to time (“Programme Partners”). As a Member, you would be able to either earn or redeem Points at Programme Partners and Participating Outlets.
4.
Aldar may also partner with one or more providers of goods or services and allow them to participate in the Programme from time to time (“Programme Partners”). As a Member, you would be able to either earn or redeem Points at Programme Partners and Participating Outlets.
4.
Aldar may also partner with one or more providers of goods or services and allow them to participate in the Programme from time to time (“Programme Partners”). As a Member, you would be able to either earn or redeem Points at Programme Partners and Participating Outlets.
5.
These Terms relate to the membership, earning and redeeming of Points, usage of tier benefits, redemptions of Darna rewards under the Programme (“Rewards”) and redemptions of offers available to Darna Members (“Offers”).
5.
These Terms relate to the membership, earning and redeeming of Points, usage of tier benefits, redemptions of Darna rewards under the Programme (“Rewards”) and redemptions of offers available to Darna Members (“Offers”).
5.
These Terms relate to the membership, earning and redeeming of Points, usage of tier benefits, redemptions of Darna rewards under the Programme (“Rewards”) and redemptions of offers available to Darna Members (“Offers”).
5.
These Terms relate to the membership, earning and redeeming of Points, usage of tier benefits, redemptions of Darna rewards under the Programme (“Rewards”) and redemptions of offers available to Darna Members (“Offers”).
5.
These Terms relate to the membership, earning and redeeming of Points, usage of tier benefits, redemptions of Darna rewards under the Programme (“Rewards”) and redemptions of offers available to Darna Members (“Offers”).
6.
Aldar reserves the right to modify, cancel or withdraw the Terms at any point of time at Aldar's own discretion. This includes the right to withdraw or cancel any or all of the Darna memberships issued, refuse to award Points, withdraw Points, refuse the right to redeem Points collected for any breach of these conditions or failure to pay for the purchases without prior notice.
6.
Aldar reserves the right to modify, cancel or withdraw the Terms at any point of time at Aldar's own discretion. This includes the right to withdraw or cancel any or all of the Darna memberships issued, refuse to award Points, withdraw Points, refuse the right to redeem Points collected for any breach of these conditions or failure to pay for the purchases without prior notice.
6.
Aldar reserves the right to modify, cancel or withdraw the Terms at any point of time at Aldar's own discretion. This includes the right to withdraw or cancel any or all of the Darna memberships issued, refuse to award Points, withdraw Points, refuse the right to redeem Points collected for any breach of these conditions or failure to pay for the purchases without prior notice.
6.
Aldar reserves the right to modify, cancel or withdraw the Terms at any point of time at Aldar's own discretion. This includes the right to withdraw or cancel any or all of the Darna memberships issued, refuse to award Points, withdraw Points, refuse the right to redeem Points collected for any breach of these conditions or failure to pay for the purchases without prior notice.
6.
Aldar reserves the right to modify, cancel or withdraw the Terms at any point of time at Aldar's own discretion. This includes the right to withdraw or cancel any or all of the Darna memberships issued, refuse to award Points, withdraw Points, refuse the right to redeem Points collected for any breach of these conditions or failure to pay for the purchases without prior notice.
B.
Important things to know about participating in Darna
B.
Important things to know about participating in Darna
B.
Important things to know about participating in Darna
B.
Important things to know about participating in Darna
B.
Important things to know about participating in Darna
1.
1. In the course of operating Darna and providing Member benefits and features of the Programme, we collect and handle your personal information. This assists us in the membership registration process, allocating of Member benefits and Points, promoting services and products offered by us, our related companies and partners, and providing a customised experience when you interact with the Darna Programme. You can read more about how we collect and handle your personal information, including sharing with others, in our Privacy Policy.
1.
1. In the course of operating Darna and providing Member benefits and features of the Programme, we collect and handle your personal information. This assists us in the membership registration process, allocating of Member benefits and Points, promoting services and products offered by us, our related companies and partners, and providing a customised experience when you interact with the Darna Programme. You can read more about how we collect and handle your personal information, including sharing with others, in our Privacy Policy.
1.
1. In the course of operating Darna and providing Member benefits and features of the Programme, we collect and handle your personal information. This assists us in the membership registration process, allocating of Member benefits and Points, promoting services and products offered by us, our related companies and partners, and providing a customised experience when you interact with the Darna Programme. You can read more about how we collect and handle your personal information, including sharing with others, in our Privacy Policy.
1.
1. In the course of operating Darna and providing Member benefits and features of the Programme, we collect and handle your personal information. This assists us in the membership registration process, allocating of Member benefits and Points, promoting services and products offered by us, our related companies and partners, and providing a customised experience when you interact with the Darna Programme. You can read more about how we collect and handle your personal information, including sharing with others, in our Privacy Policy.
1.
1. In the course of operating Darna and providing Member benefits and features of the Programme, we collect and handle your personal information. This assists us in the membership registration process, allocating of Member benefits and Points, promoting services and products offered by us, our related companies and partners, and providing a customised experience when you interact with the Darna Programme. You can read more about how we collect and handle your personal information, including sharing with others, in our Privacy Policy.
2.
You consent to receiving marketing and promotional communications from us and partners by email, text message or other digital service, phone or post, subject to our Privacy Policy and obligations under applicable laws. You can read more about our marketing practices in our Privacy Policy, including how to manage marketing communications preferences. You can unsubscribe from our contact list at any time using the “unsubscribe” facility in our electronic messages, by managing your contact preferences through your Darna account when logged in to the Darna App or by contacting us.
2.
You consent to receiving marketing and promotional communications from us and partners by email, text message or other digital service, phone or post, subject to our Privacy Policy and obligations under applicable laws. You can read more about our marketing practices in our Privacy Policy, including how to manage marketing communications preferences. You can unsubscribe from our contact list at any time using the “unsubscribe” facility in our electronic messages, by managing your contact preferences through your Darna account when logged in to the Darna App or by contacting us.
2.
You consent to receiving marketing and promotional communications from us and partners by email, text message or other digital service, phone or post, subject to our Privacy Policy and obligations under applicable laws. You can read more about our marketing practices in our Privacy Policy, including how to manage marketing communications preferences. You can unsubscribe from our contact list at any time using the “unsubscribe” facility in our electronic messages, by managing your contact preferences through your Darna account when logged in to the Darna App or by contacting us.
2.
You consent to receiving marketing and promotional communications from us and partners by email, text message or other digital service, phone or post, subject to our Privacy Policy and obligations under applicable laws. You can read more about our marketing practices in our Privacy Policy, including how to manage marketing communications preferences. You can unsubscribe from our contact list at any time using the “unsubscribe” facility in our electronic messages, by managing your contact preferences through your Darna account when logged in to the Darna App or by contacting us.
2.
You consent to receiving marketing and promotional communications from us and partners by email, text message or other digital service, phone or post, subject to our Privacy Policy and obligations under applicable laws. You can read more about our marketing practices in our Privacy Policy, including how to manage marketing communications preferences. You can unsubscribe from our contact list at any time using the “unsubscribe” facility in our electronic messages, by managing your contact preferences through your Darna account when logged in to the Darna App or by contacting us.
3.
Subject to your rights under any applicable laws and to the extent allowed by law, we and our related companies, contractors, partners and their officers, employees, agents, exclude liability to you for any indirect or consequential loss (including economic loss, loss of profits and loss of opportunity), damage, claim or expense, you may suffer in connection with these Terms or the Darna Programme generally.
3.
Subject to your rights under any applicable laws and to the extent allowed by law, we and our related companies, contractors, partners and their officers, employees, agents, exclude liability to you for any indirect or consequential loss (including economic loss, loss of profits and loss of opportunity), damage, claim or expense, you may suffer in connection with these Terms or the Darna Programme generally.
3.
Subject to your rights under any applicable laws and to the extent allowed by law, we and our related companies, contractors, partners and their officers, employees, agents, exclude liability to you for any indirect or consequential loss (including economic loss, loss of profits and loss of opportunity), damage, claim or expense, you may suffer in connection with these Terms or the Darna Programme generally.
3.
Subject to your rights under any applicable laws and to the extent allowed by law, we and our related companies, contractors, partners and their officers, employees, agents, exclude liability to you for any indirect or consequential loss (including economic loss, loss of profits and loss of opportunity), damage, claim or expense, you may suffer in connection with these Terms or the Darna Programme generally.
3.
Subject to your rights under any applicable laws and to the extent allowed by law, we and our related companies, contractors, partners and their officers, employees, agents, exclude liability to you for any indirect or consequential loss (including economic loss, loss of profits and loss of opportunity), damage, claim or expense, you may suffer in connection with these Terms or the Darna Programme generally.
4.
We may need to change these Terms from time to time. We will act reasonably in making any changes and publish any changes to the Terms on the Darna App and Darna website www.darnarewards.com.
4.
We may need to change these Terms from time to time. We will act reasonably in making any changes and publish any changes to the Terms on the Darna App and Darna website www.darnarewards.com.
4.
We may need to change these Terms from time to time. We will act reasonably in making any changes and publish any changes to the Terms on the Darna App and Darna website www.darnarewards.com.
4.
We may need to change these Terms from time to time. We will act reasonably in making any changes and publish any changes to the Terms on the Darna App and Darna website www.darnarewards.com.
4.
We may need to change these Terms from time to time. We will act reasonably in making any changes and publish any changes to the Terms on the Darna App and Darna website www.darnarewards.com.
5.
It is important you understand that Member benefits, features, Rewards or Offers of Darna of Darna will change over time. This includes but is not limited to changes to:
5.
It is important you understand that Member benefits, features, Rewards or Offers of Darna of Darna will change over time. This includes but is not limited to changes to:
5.
It is important you understand that Member benefits, features, Rewards or Offers of Darna of Darna will change over time. This includes but is not limited to changes to:
5.
It is important you understand that Member benefits, features, Rewards or Offers of Darna of Darna will change over time. This includes but is not limited to changes to:
5.
It is important you understand that Member benefits, features, Rewards or Offers of Darna of Darna will change over time. This includes but is not limited to changes to:
o The ways you can earn and redeem Points – i.e. the Participating Outlets or Programme Partners you can earn and redeem with.
o Points earn rates for eligible transactions – i.e. the number of Points you earn on an eligible transaction.
o Tier status eligibility and associated tier benefits.
o Points redemption rates – i.e. how many Points it will take to redeem a Reward; and
o Programme Partners and Participating Outlets, and the earn and redemption rates set by such Programme Partners and Participating Outlets.
6.
We cannot guarantee that Participating Outlets and Programme Partners will continue to be part of Darna, or that any Member benefits, features, Rewards or Offers of Darna will continue to be available. These may change at the discretion of Aldar from time to time.
6.
We cannot guarantee that Participating Outlets and Programme Partners will continue to be part of Darna, or that any Member benefits, features, Rewards or Offers of Darna will continue to be available. These may change at the discretion of Aldar from time to time.
6.
We cannot guarantee that Participating Outlets and Programme Partners will continue to be part of Darna, or that any Member benefits, features, Rewards or Offers of Darna will continue to be available. These may change at the discretion of Aldar from time to time.
6.
We cannot guarantee that Participating Outlets and Programme Partners will continue to be part of Darna, or that any Member benefits, features, Rewards or Offers of Darna will continue to be available. These may change at the discretion of Aldar from time to time.
6.
We cannot guarantee that Participating Outlets and Programme Partners will continue to be part of Darna, or that any Member benefits, features, Rewards or Offers of Darna will continue to be available. These may change at the discretion of Aldar from time to time.
7.
Aldar reserves the right to change or discontinue the Programme, or to modify, cancel or withdraw any of the Terms at any point of time at its own discretion. It reserves the right to cancel any and all Programme memberships for a duration of time as deemed suitable by Aldar. Aldar will use reasonable efforts to reflect any changes, updates or modifications to the Programme on in the Darna App. It is the responsibility of the Member to carefully read and agree to these Terms.
7.
Aldar reserves the right to change or discontinue the Programme, or to modify, cancel or withdraw any of the Terms at any point of time at its own discretion. It reserves the right to cancel any and all Programme memberships for a duration of time as deemed suitable by Aldar. Aldar will use reasonable efforts to reflect any changes, updates or modifications to the Programme on in the Darna App. It is the responsibility of the Member to carefully read and agree to these Terms.
7.
Aldar reserves the right to change or discontinue the Programme, or to modify, cancel or withdraw any of the Terms at any point of time at its own discretion. It reserves the right to cancel any and all Programme memberships for a duration of time as deemed suitable by Aldar. Aldar will use reasonable efforts to reflect any changes, updates or modifications to the Programme on in the Darna App. It is the responsibility of the Member to carefully read and agree to these Terms.
7.
Aldar reserves the right to change or discontinue the Programme, or to modify, cancel or withdraw any of the Terms at any point of time at its own discretion. It reserves the right to cancel any and all Programme memberships for a duration of time as deemed suitable by Aldar. Aldar will use reasonable efforts to reflect any changes, updates or modifications to the Programme on in the Darna App. It is the responsibility of the Member to carefully read and agree to these Terms.
7.
Aldar reserves the right to change or discontinue the Programme, or to modify, cancel or withdraw any of the Terms at any point of time at its own discretion. It reserves the right to cancel any and all Programme memberships for a duration of time as deemed suitable by Aldar. Aldar will use reasonable efforts to reflect any changes, updates or modifications to the Programme on in the Darna App. It is the responsibility of the Member to carefully read and agree to these Terms.
8.
Aldar reserves the right to withdraw or cancel any or all Darna memberships issued for any breach of these Terms. In doing so, Aldar may, without limitation, refuse to award Points, revoke Points and discontinue the redemption of Points at its sole discretion.
8.
Aldar reserves the right to withdraw or cancel any or all Darna memberships issued for any breach of these Terms. In doing so, Aldar may, without limitation, refuse to award Points, revoke Points and discontinue the redemption of Points at its sole discretion.
8.
Aldar reserves the right to withdraw or cancel any or all Darna memberships issued for any breach of these Terms. In doing so, Aldar may, without limitation, refuse to award Points, revoke Points and discontinue the redemption of Points at its sole discretion.
8.
Aldar reserves the right to withdraw or cancel any or all Darna memberships issued for any breach of these Terms. In doing so, Aldar may, without limitation, refuse to award Points, revoke Points and discontinue the redemption of Points at its sole discretion.
8.
Aldar reserves the right to withdraw or cancel any or all Darna memberships issued for any breach of these Terms. In doing so, Aldar may, without limitation, refuse to award Points, revoke Points and discontinue the redemption of Points at its sole discretion.
9.
Your participation in the Programme, whether it be through the accrual of Points, redemption of Points, redemption of Offers or by any other means of engagement, you provide acceptance of these Terms and understand they are subject to change from time to time.
9.
Your participation in the Programme, whether it be through the accrual of Points, redemption of Points, redemption of Offers or by any other means of engagement, you provide acceptance of these Terms and understand they are subject to change from time to time.
9.
Your participation in the Programme, whether it be through the accrual of Points, redemption of Points, redemption of Offers or by any other means of engagement, you provide acceptance of these Terms and understand they are subject to change from time to time.
9.
Your participation in the Programme, whether it be through the accrual of Points, redemption of Points, redemption of Offers or by any other means of engagement, you provide acceptance of these Terms and understand they are subject to change from time to time.
9.
Your participation in the Programme, whether it be through the accrual of Points, redemption of Points, redemption of Offers or by any other means of engagement, you provide acceptance of these Terms and understand they are subject to change from time to time.
10.
Your membership of the Programme will be cancelled with immediate effect if you are involved in any act of fraud or activities deemed detrimental to the Aldar Group. Cancellation of your Darna membership will result in all Points accrued being forfeited.
10.
Your membership of the Programme will be cancelled with immediate effect if you are involved in any act of fraud or activities deemed detrimental to the Aldar Group. Cancellation of your Darna membership will result in all Points accrued being forfeited.
10.
Your membership of the Programme will be cancelled with immediate effect if you are involved in any act of fraud or activities deemed detrimental to the Aldar Group. Cancellation of your Darna membership will result in all Points accrued being forfeited.
10.
Your membership of the Programme will be cancelled with immediate effect if you are involved in any act of fraud or activities deemed detrimental to the Aldar Group. Cancellation of your Darna membership will result in all Points accrued being forfeited.
10.
Your membership of the Programme will be cancelled with immediate effect if you are involved in any act of fraud or activities deemed detrimental to the Aldar Group. Cancellation of your Darna membership will result in all Points accrued being forfeited.
11.
Aldar has the right to change or revoke any benefits and Offers extended to you as part of the Programme. Aldar will not be responsible for any liability arising from such circumstances.
11.
Aldar has the right to change or revoke any benefits and Offers extended to you as part of the Programme. Aldar will not be responsible for any liability arising from such circumstances.
11.
Aldar has the right to change or revoke any benefits and Offers extended to you as part of the Programme. Aldar will not be responsible for any liability arising from such circumstances.
11.
Aldar has the right to change or revoke any benefits and Offers extended to you as part of the Programme. Aldar will not be responsible for any liability arising from such circumstances.
11.
Aldar has the right to change or revoke any benefits and Offers extended to you as part of the Programme. Aldar will not be responsible for any liability arising from such circumstances.
12.
Aldar will not be liable for any unlawful use or misuse of your Darna Membership, and it is your responsibility to ensure that your Darna Membership is secure and all details are up to date at all times.
12.
Aldar will not be liable for any unlawful use or misuse of your Darna Membership, and it is your responsibility to ensure that your Darna Membership is secure and all details are up to date at all times.
12.
Aldar will not be liable for any unlawful use or misuse of your Darna Membership, and it is your responsibility to ensure that your Darna Membership is secure and all details are up to date at all times.
12.
Aldar will not be liable for any unlawful use or misuse of your Darna Membership, and it is your responsibility to ensure that your Darna Membership is secure and all details are up to date at all times.
12.
Aldar will not be liable for any unlawful use or misuse of your Darna Membership, and it is your responsibility to ensure that your Darna Membership is secure and all details are up to date at all times.
13.
As a Member you are responsible for any loss, damage, theft or misuse of your Darna membership. Please report any loss, damage, theft or misuse immediately to the Darna Member Services Centre so the appropriate actions to suspend your Darna membership can be taken.
13.
As a Member you are responsible for any loss, damage, theft or misuse of your Darna membership. Please report any loss, damage, theft or misuse immediately to the Darna Member Services Centre so the appropriate actions to suspend your Darna membership can be taken.
13.
As a Member you are responsible for any loss, damage, theft or misuse of your Darna membership. Please report any loss, damage, theft or misuse immediately to the Darna Member Services Centre so the appropriate actions to suspend your Darna membership can be taken.
13.
As a Member you are responsible for any loss, damage, theft or misuse of your Darna membership. Please report any loss, damage, theft or misuse immediately to the Darna Member Services Centre so the appropriate actions to suspend your Darna membership can be taken.
13.
As a Member you are responsible for any loss, damage, theft or misuse of your Darna membership. Please report any loss, damage, theft or misuse immediately to the Darna Member Services Centre so the appropriate actions to suspend your Darna membership can be taken.
14.
Any benefits, services or Offers provided to a Member as a result of his/her participation in the Programme, whether these are provided by Aldar or by any Participating Outlets and/or Programme Partner, the Member will be responsible for any and all costs as a result of using a benefit, service or Offer, including but not limited to taxes, surcharges, fees, charges, claims or liabilities. The use of benefits, services and Offers will be subject to the terms and conditions of the provider of said benefits, services or Offers (as applicable). Aldar shall not be liable for any loss or damage, whether direct or indirect, resulting from withdrawal or change of, either the Programme or any benefits, services or Offers which are made available to Members.
14.
Any benefits, services or Offers provided to a Member as a result of his/her participation in the Programme, whether these are provided by Aldar or by any Participating Outlets and/or Programme Partner, the Member will be responsible for any and all costs as a result of using a benefit, service or Offer, including but not limited to taxes, surcharges, fees, charges, claims or liabilities. The use of benefits, services and Offers will be subject to the terms and conditions of the provider of said benefits, services or Offers (as applicable). Aldar shall not be liable for any loss or damage, whether direct or indirect, resulting from withdrawal or change of, either the Programme or any benefits, services or Offers which are made available to Members.
14.
Any benefits, services or Offers provided to a Member as a result of his/her participation in the Programme, whether these are provided by Aldar or by any Participating Outlets and/or Programme Partner, the Member will be responsible for any and all costs as a result of using a benefit, service or Offer, including but not limited to taxes, surcharges, fees, charges, claims or liabilities. The use of benefits, services and Offers will be subject to the terms and conditions of the provider of said benefits, services or Offers (as applicable). Aldar shall not be liable for any loss or damage, whether direct or indirect, resulting from withdrawal or change of, either the Programme or any benefits, services or Offers which are made available to Members.
14.
Any benefits, services or Offers provided to a Member as a result of his/her participation in the Programme, whether these are provided by Aldar or by any Participating Outlets and/or Programme Partner, the Member will be responsible for any and all costs as a result of using a benefit, service or Offer, including but not limited to taxes, surcharges, fees, charges, claims or liabilities. The use of benefits, services and Offers will be subject to the terms and conditions of the provider of said benefits, services or Offers (as applicable). Aldar shall not be liable for any loss or damage, whether direct or indirect, resulting from withdrawal or change of, either the Programme or any benefits, services or Offers which are made available to Members.
14.
Any benefits, services or Offers provided to a Member as a result of his/her participation in the Programme, whether these are provided by Aldar or by any Participating Outlets and/or Programme Partner, the Member will be responsible for any and all costs as a result of using a benefit, service or Offer, including but not limited to taxes, surcharges, fees, charges, claims or liabilities. The use of benefits, services and Offers will be subject to the terms and conditions of the provider of said benefits, services or Offers (as applicable). Aldar shall not be liable for any loss or damage, whether direct or indirect, resulting from withdrawal or change of, either the Programme or any benefits, services or Offers which are made available to Members.
15.
You are responsible for any and all costs involved in downloading the Darna App on your mobile device. Once downloaded and upon successful sign in, you will have access to your membership details including Points balance, Rewards and benefits.
15.
You are responsible for any and all costs involved in downloading the Darna App on your mobile device. Once downloaded and upon successful sign in, you will have access to your membership details including Points balance, Rewards and benefits.
15.
You are responsible for any and all costs involved in downloading the Darna App on your mobile device. Once downloaded and upon successful sign in, you will have access to your membership details including Points balance, Rewards and benefits.
15.
You are responsible for any and all costs involved in downloading the Darna App on your mobile device. Once downloaded and upon successful sign in, you will have access to your membership details including Points balance, Rewards and benefits.
15.
You are responsible for any and all costs involved in downloading the Darna App on your mobile device. Once downloaded and upon successful sign in, you will have access to your membership details including Points balance, Rewards and benefits.
16.
The sale, transfer or barter of any Points, services, tier levels, Offers or other benefits is strictly prohibited.
16.
The sale, transfer or barter of any Points, services, tier levels, Offers or other benefits is strictly prohibited.
16.
The sale, transfer or barter of any Points, services, tier levels, Offers or other benefits is strictly prohibited.
16.
The sale, transfer or barter of any Points, services, tier levels, Offers or other benefits is strictly prohibited.
16.
The sale, transfer or barter of any Points, services, tier levels, Offers or other benefits is strictly prohibited.
17.
These Terms shall be governed by the laws of the United Arab Emirates and any dispute may be referred to the courts of Abu Dhabi, United Arab Emirates.
17.
These Terms shall be governed by the laws of the United Arab Emirates and any dispute may be referred to the courts of Abu Dhabi, United Arab Emirates.
17.
These Terms shall be governed by the laws of the United Arab Emirates and any dispute may be referred to the courts of Abu Dhabi, United Arab Emirates.
17.
These Terms shall be governed by the laws of the United Arab Emirates and any dispute may be referred to the courts of Abu Dhabi, United Arab Emirates.
17.
These Terms shall be governed by the laws of the United Arab Emirates and any dispute may be referred to the courts of Abu Dhabi, United Arab Emirates.
C.
Enrolment and Membership
C.
Enrolment and Membership
C.
Enrolment and Membership
C.
Enrolment and Membership
C.
Enrolment and Membership
1.
You will be issued a Darna membership at the time of enrolment against the email address and mobile number which you provide during the registration process. Your registered mobile number will be used as your unique identifier in the Programme.
1.
You will be issued a Darna membership at the time of enrolment against the email address and mobile number which you provide during the registration process. Your registered mobile number will be used as your unique identifier in the Programme.
1.
You will be issued a Darna membership at the time of enrolment against the email address and mobile number which you provide during the registration process. Your registered mobile number will be used as your unique identifier in the Programme.
1.
You will be issued a Darna membership at the time of enrolment against the email address and mobile number which you provide during the registration process. Your registered mobile number will be used as your unique identifier in the Programme.
1.
You will be issued a Darna membership at the time of enrolment against the email address and mobile number which you provide during the registration process. Your registered mobile number will be used as your unique identifier in the Programme.
2.
All Darna memberships remain the property of the Aldar Group and any and all decisions relating to the awarding of memberships shall be at the discretion of Aldar.
2.
All Darna memberships remain the property of the Aldar Group and any and all decisions relating to the awarding of memberships shall be at the discretion of Aldar.
2.
All Darna memberships remain the property of the Aldar Group and any and all decisions relating to the awarding of memberships shall be at the discretion of Aldar.
2.
All Darna memberships remain the property of the Aldar Group and any and all decisions relating to the awarding of memberships shall be at the discretion of Aldar.
2.
All Darna memberships remain the property of the Aldar Group and any and all decisions relating to the awarding of memberships shall be at the discretion of Aldar.
3.
Membership to the Programme is free of charge.
3.
Membership to the Programme is free of charge.
3.
Membership to the Programme is free of charge.
3.
Membership to the Programme is free of charge.
3.
Membership to the Programme is free of charge.
4.
To qualify for membership the individual registering must be eighteen (18) years of age or older. Acceptance of these Terms during enrolment provides confirmation that the minimum age requirement has been met.
4.
To qualify for membership the individual registering must be eighteen (18) years of age or older. Acceptance of these Terms during enrolment provides confirmation that the minimum age requirement has been met.
4.
To qualify for membership the individual registering must be eighteen (18) years of age or older. Acceptance of these Terms during enrolment provides confirmation that the minimum age requirement has been met.
4.
To qualify for membership the individual registering must be eighteen (18) years of age or older. Acceptance of these Terms during enrolment provides confirmation that the minimum age requirement has been met.
4.
To qualify for membership the individual registering must be eighteen (18) years of age or older. Acceptance of these Terms during enrolment provides confirmation that the minimum age requirement has been met.
5.
A Member is permitted to hold only one valid Darna membership in his/her name at any given time. Membership is non-transferable so in the event more than one membership is being held by an individual, Aldar reserves the right to cancel one or all memberships held by the individual and any Points accrued at that time will be lost.
5.
A Member is permitted to hold only one valid Darna membership in his/her name at any given time. Membership is non-transferable so in the event more than one membership is being held by an individual, Aldar reserves the right to cancel one or all memberships held by the individual and any Points accrued at that time will be lost.
5.
A Member is permitted to hold only one valid Darna membership in his/her name at any given time. Membership is non-transferable so in the event more than one membership is being held by an individual, Aldar reserves the right to cancel one or all memberships held by the individual and any Points accrued at that time will be lost.
5.
A Member is permitted to hold only one valid Darna membership in his/her name at any given time. Membership is non-transferable so in the event more than one membership is being held by an individual, Aldar reserves the right to cancel one or all memberships held by the individual and any Points accrued at that time will be lost.
5.
A Member is permitted to hold only one valid Darna membership in his/her name at any given time. Membership is non-transferable so in the event more than one membership is being held by an individual, Aldar reserves the right to cancel one or all memberships held by the individual and any Points accrued at that time will be lost.
6.
To assist with membership activity and engagement statistical analysis, Aldar will classify Members into ‘active’ and ‘inactive’ statuses. A Member who has not transacted within a 12-month period will be deemed by the Programme as 'inactive'. Active status will be reinstated upon making their next transaction. In the event a Member remains ‘inactive’ for 24-months or a period of time as deemed suitable by Aldar, the Member may have their membership cancelled by Aldar at its discretion. Reasonable efforts will be made to advise the Member of cancellation in advance of doing so.
6.
To assist with membership activity and engagement statistical analysis, Aldar will classify Members into ‘active’ and ‘inactive’ statuses. A Member who has not transacted within a 12-month period will be deemed by the Programme as 'inactive'. Active status will be reinstated upon making their next transaction. In the event a Member remains ‘inactive’ for 24-months or a period of time as deemed suitable by Aldar, the Member may have their membership cancelled by Aldar at its discretion. Reasonable efforts will be made to advise the Member of cancellation in advance of doing so.
6.
To assist with membership activity and engagement statistical analysis, Aldar will classify Members into ‘active’ and ‘inactive’ statuses. A Member who has not transacted within a 12-month period will be deemed by the Programme as 'inactive'. Active status will be reinstated upon making their next transaction. In the event a Member remains ‘inactive’ for 24-months or a period of time as deemed suitable by Aldar, the Member may have their membership cancelled by Aldar at its discretion. Reasonable efforts will be made to advise the Member of cancellation in advance of doing so.
6.
To assist with membership activity and engagement statistical analysis, Aldar will classify Members into ‘active’ and ‘inactive’ statuses. A Member who has not transacted within a 12-month period will be deemed by the Programme as 'inactive'. Active status will be reinstated upon making their next transaction. In the event a Member remains ‘inactive’ for 24-months or a period of time as deemed suitable by Aldar, the Member may have their membership cancelled by Aldar at its discretion. Reasonable efforts will be made to advise the Member of cancellation in advance of doing so.
6.
To assist with membership activity and engagement statistical analysis, Aldar will classify Members into ‘active’ and ‘inactive’ statuses. A Member who has not transacted within a 12-month period will be deemed by the Programme as 'inactive'. Active status will be reinstated upon making their next transaction. In the event a Member remains ‘inactive’ for 24-months or a period of time as deemed suitable by Aldar, the Member may have their membership cancelled by Aldar at its discretion. Reasonable efforts will be made to advise the Member of cancellation in advance of doing so.
7.
Your participation in Darna will continue unless you choose to close your Darna membership account. To close your account, you will need to contact the Darna Member Service Centre on customerservice@darnarewards.com. Proof of identity may be required. You will need to manually remove all Linked Cards (see below) from your account.
7.
Your participation in Darna will continue unless you choose to close your Darna membership account. To close your account, you will need to contact the Darna Member Service Centre on customerservice@darnarewards.com. Proof of identity may be required. You will need to manually remove all Linked Cards (see below) from your account.
7.
Your participation in Darna will continue unless you choose to close your Darna membership account. To close your account, you will need to contact the Darna Member Service Centre on customerservice@darnarewards.com. Proof of identity may be required. You will need to manually remove all Linked Cards (see below) from your account.
7.
Your participation in Darna will continue unless you choose to close your Darna membership account. To close your account, you will need to contact the Darna Member Service Centre on customerservice@darnarewards.com. Proof of identity may be required. You will need to manually remove all Linked Cards (see below) from your account.
7.
Your participation in Darna will continue unless you choose to close your Darna membership account. To close your account, you will need to contact the Darna Member Service Centre on customerservice@darnarewards.com. Proof of identity may be required. You will need to manually remove all Linked Cards (see below) from your account.
8.
You can de-link your cancelled/suspended Linked Card/s by clicking on ‘remove card’ in ‘Link Card’ section on the mobile app. If you cancel your Darna account or de-link your Linked Card (see below), you will not be allocated any pending Points not awarded at the time of cancellation or de-linkage of the Linked Card. Closing your Darna account will not result in you cancelling your Darna membership.
8.
You can de-link your cancelled/suspended Linked Card/s by clicking on ‘remove card’ in ‘Link Card’ section on the mobile app. If you cancel your Darna account or de-link your Linked Card (see below), you will not be allocated any pending Points not awarded at the time of cancellation or de-linkage of the Linked Card. Closing your Darna account will not result in you cancelling your Darna membership.
8.
You can de-link your cancelled/suspended Linked Card/s by clicking on ‘remove card’ in ‘Link Card’ section on the mobile app. If you cancel your Darna account or de-link your Linked Card (see below), you will not be allocated any pending Points not awarded at the time of cancellation or de-linkage of the Linked Card. Closing your Darna account will not result in you cancelling your Darna membership.
8.
You can de-link your cancelled/suspended Linked Card/s by clicking on ‘remove card’ in ‘Link Card’ section on the mobile app. If you cancel your Darna account or de-link your Linked Card (see below), you will not be allocated any pending Points not awarded at the time of cancellation or de-linkage of the Linked Card. Closing your Darna account will not result in you cancelling your Darna membership.
8.
You can de-link your cancelled/suspended Linked Card/s by clicking on ‘remove card’ in ‘Link Card’ section on the mobile app. If you cancel your Darna account or de-link your Linked Card (see below), you will not be allocated any pending Points not awarded at the time of cancellation or de-linkage of the Linked Card. Closing your Darna account will not result in you cancelling your Darna membership.
D.
Tiers and Tier Benefits
D.
Tiers and Tier Benefits
D.
Tiers and Tier Benefits
D.
Tiers and Tier Benefits
D.
Tiers and Tier Benefits
1.
Darna consists of three published tiers, namely Silver, Gold and Platinum. Upon successful registration to the Programme, a Member will be enrolled into the Silver tier.
1.
Darna consists of three published tiers, namely Silver, Gold and Platinum. Upon successful registration to the Programme, a Member will be enrolled into the Silver tier.
1.
Darna consists of three published tiers, namely Silver, Gold and Platinum. Upon successful registration to the Programme, a Member will be enrolled into the Silver tier.
1.
Darna consists of three published tiers, namely Silver, Gold and Platinum. Upon successful registration to the Programme, a Member will be enrolled into the Silver tier.
1.
Darna consists of three published tiers, namely Silver, Gold and Platinum. Upon successful registration to the Programme, a Member will be enrolled into the Silver tier.
2.
To achieve and retain higher membership tiers, the following total Points amount must be earned through qualifying transactions within the Aldar Group, Participating Outlets and/or Programme Partners (as applicable) over 12-month period from date of registration or from your last tier upgrade:
2.
To achieve and retain higher membership tiers, the following total Points amount must be earned through qualifying transactions within the Aldar Group, Participating Outlets and/or Programme Partners (as applicable) over 12-month period from date of registration or from your last tier upgrade:
2.
To achieve and retain higher membership tiers, the following total Points amount must be earned through qualifying transactions within the Aldar Group, Participating Outlets and/or Programme Partners (as applicable) over 12-month period from date of registration or from your last tier upgrade:
2.
To achieve and retain higher membership tiers, the following total Points amount must be earned through qualifying transactions within the Aldar Group, Participating Outlets and/or Programme Partners (as applicable) over 12-month period from date of registration or from your last tier upgrade:
2.
To achieve and retain higher membership tiers, the following total Points amount must be earned through qualifying transactions within the Aldar Group, Participating Outlets and/or Programme Partners (as applicable) over 12-month period from date of registration or from your last tier upgrade:
o Silver – 0 - 10,000 Points
o Gold – 10,001 - 20,000 Points
o Platinum – 21,001+ Points
3.
Any purchase made before successful completion of Darna registration is not eligible for back-dated points.
3.
Any purchase made before successful completion of Darna registration is not eligible for back-dated points.
3.
Any purchase made before successful completion of Darna registration is not eligible for back-dated points.
3.
Any purchase made before successful completion of Darna registration is not eligible for back-dated points.
3.
Any purchase made before successful completion of Darna registration is not eligible for back-dated points.
4.
Each tier is eligible for tier benefits which are published in the Darna App. All tier benefits are subject to change at any time without prior notification. Where changes are made, Aldar will endeavour to advise you of any changes in advance. To review the latest tier benefits, review the Darna mobile app.
4.
Each tier is eligible for tier benefits which are published in the Darna App. All tier benefits are subject to change at any time without prior notification. Where changes are made, Aldar will endeavour to advise you of any changes in advance. To review the latest tier benefits, review the Darna mobile app.
4.
Each tier is eligible for tier benefits which are published in the Darna App. All tier benefits are subject to change at any time without prior notification. Where changes are made, Aldar will endeavour to advise you of any changes in advance. To review the latest tier benefits, review the Darna mobile app.
4.
Each tier is eligible for tier benefits which are published in the Darna App. All tier benefits are subject to change at any time without prior notification. Where changes are made, Aldar will endeavour to advise you of any changes in advance. To review the latest tier benefits, review the Darna mobile app.
4.
Each tier is eligible for tier benefits which are published in the Darna App. All tier benefits are subject to change at any time without prior notification. Where changes are made, Aldar will endeavour to advise you of any changes in advance. To review the latest tier benefits, review the Darna mobile app.
5.
Tier benefits will be a mixture of soft tier benefits and tier-based rewards, also referred to as ‘Offers’. Soft tier benefits will require the member to show proof of valid membership to avail the chosen benefit.
5.
Tier benefits will be a mixture of soft tier benefits and tier-based rewards, also referred to as ‘Offers’. Soft tier benefits will require the member to show proof of valid membership to avail the chosen benefit.
5.
Tier benefits will be a mixture of soft tier benefits and tier-based rewards, also referred to as ‘Offers’. Soft tier benefits will require the member to show proof of valid membership to avail the chosen benefit.
5.
Tier benefits will be a mixture of soft tier benefits and tier-based rewards, also referred to as ‘Offers’. Soft tier benefits will require the member to show proof of valid membership to avail the chosen benefit.
5.
Tier benefits will be a mixture of soft tier benefits and tier-based rewards, also referred to as ‘Offers’. Soft tier benefits will require the member to show proof of valid membership to avail the chosen benefit.
6.
Tier Benefits and tier-based rewards are subject to the Terms as from time to time. For the most up to date terms, please review the details as displayed on the Darna mobile app. Terms of use and any other applicable special conditions are subject to change at any time and at the sole discretion of Aldar.
6.
Tier Benefits and tier-based rewards are subject to the Terms as from time to time. For the most up to date terms, please review the details as displayed on the Darna mobile app. Terms of use and any other applicable special conditions are subject to change at any time and at the sole discretion of Aldar.
6.
Tier Benefits and tier-based rewards are subject to the Terms as from time to time. For the most up to date terms, please review the details as displayed on the Darna mobile app. Terms of use and any other applicable special conditions are subject to change at any time and at the sole discretion of Aldar.
6.
Tier Benefits and tier-based rewards are subject to the Terms as from time to time. For the most up to date terms, please review the details as displayed on the Darna mobile app. Terms of use and any other applicable special conditions are subject to change at any time and at the sole discretion of Aldar.
6.
Tier Benefits and tier-based rewards are subject to the Terms as from time to time. For the most up to date terms, please review the details as displayed on the Darna mobile app. Terms of use and any other applicable special conditions are subject to change at any time and at the sole discretion of Aldar.
E.
Earning Points
E.
Earning Points
E.
Earning Points
E.
Earning Points
E.
Earning Points
1.
Members may earn Points across participating Aldar Group assets within the Aldar asset portfolio that are listed in the app.
1.
Members may earn Points across participating Aldar Group assets within the Aldar asset portfolio that are listed in the app.
1.
Members may earn Points across participating Aldar Group assets within the Aldar asset portfolio that are listed in the app.
1.
Members may earn Points across participating Aldar Group assets within the Aldar asset portfolio that are listed in the app.
1.
Members may earn Points across participating Aldar Group assets within the Aldar asset portfolio that are listed in the app.
• Hotels - F&B, Spa & Fitness Centres
• Schools – Aldar Academies
• Retail Malls and Communities
• Home Maintenance (Khidmah) – in-home services
• Golf courses
• Partners Attractions and Venues
• Parks and Beaches
The Aldar asset portfolio as listed above is subject to change at any time without prior notification. Where changes are made, these will be updated accordingly within the Darna App. Points will be credited to the members account in the following ways:
o Education – post making a successful qualifying transaction made directly to the Aldar Academy, Points will be credited directly to the Member’s account within ten (10) working days.
o Leasing & Provis - post making a successful qualifying transaction made directly to Provis for Aldar owned units, Points will be credited directly to the Member’s account within ten (10) working days.
o Aldar Properties - Starting from July 1st, 2023, new purchases will not be qualified for Darna points. All past qualified purchases, having subsequent payments, will remain eligible for Darna points. Post making a successful qualifying transaction made directly to Aldar Properties, Points will be credited directly to the Member’s account within ten (10) working days.
o Khidmah Home Maintenance - post making a successful qualifying transaction made directly to Khidmah Home Maintenance, Points will be credited directly to the Member’s account within ten (10) working days.
o Hospitality - post making a successful qualifying transaction directly at a participating Hospitality outlet, Points will be credited immediately upon successful payment with a Linked Card. Darna Points can also be earned for making a qualifying transaction for hotel room bookings (coming soon) when staying at participating hospitality assets. To qualify for Darna Points, Members must book their stay through the Darna App. Points will be credited directly to the Member’s account within ten (10) working days.
o Retail Malls and Community Centres - post making a successful qualifying transaction at a participating Aldar Retail Mall or Community Centre Participating Outlet, Points will be credited to the Member’s account within fifteen (15) working days of successful payment with a Linked Card. For more information on earning Points at Retail Malls and Community Centres, please see section G below.
o Golf Courses - post making a successful qualifying transaction directly at a participating Golf Course outlet, points will be accrued after successful payment with a Linked Card.
o Parks and Beaches - post making a successful qualifying transaction directly at a participating restaurant, Points will be credited immediately upon successful payment with a Linked Card.
o Attractions - post making a successful qualifying transaction directly at a participating Attractions outlet, Points will be credited immediately upon successful payment with a Linked Card.
o Theme Parks - post making a successful qualifying transaction above 50aed, directly at a participating Attractions outlet, Points will be credited immediately upon successful payment with a Linked Card.
2.
Points earned are valid for 24 months. All unused Points will automatically expire after 24 months and therefore can no longer be used for redemption.
2.
Points earned are valid for 24 months. All unused Points will automatically expire after 24 months and therefore can no longer be used for redemption.
2.
Points earned are valid for 24 months. All unused Points will automatically expire after 24 months and therefore can no longer be used for redemption.
2.
Points earned are valid for 24 months. All unused Points will automatically expire after 24 months and therefore can no longer be used for redemption.
2.
Points earned are valid for 24 months. All unused Points will automatically expire after 24 months and therefore can no longer be used for redemption.
3.
Under no circumstances can Points be re-credited after redemption.
3.
Under no circumstances can Points be re-credited after redemption.
3.
Under no circumstances can Points be re-credited after redemption.
3.
Under no circumstances can Points be re-credited after redemption.
3.
Under no circumstances can Points be re-credited after redemption.
4.
Returns, refunds and cancellations of Aldar Group services or products must happen as per Aldar Group terms of purchase. In the event of a cancellation, return or refund from Khidmah Home maintenance services, Aldar Properties, Provis or Aldar Academies, Aldar reserves the right to revoke Points awarded based on the original transaction value. If your Points have already been redeemed before the refund/cancellation has been completed, Aldar will deduct the value of points (in AED) from the balance of the refund due.
4.
Returns, refunds and cancellations of Aldar Group services or products must happen as per Aldar Group terms of purchase. In the event of a cancellation, return or refund from Khidmah Home maintenance services, Aldar Properties, Provis or Aldar Academies, Aldar reserves the right to revoke Points awarded based on the original transaction value. If your Points have already been redeemed before the refund/cancellation has been completed, Aldar will deduct the value of points (in AED) from the balance of the refund due.
4.
Returns, refunds and cancellations of Aldar Group services or products must happen as per Aldar Group terms of purchase. In the event of a cancellation, return or refund from Khidmah Home maintenance services, Aldar Properties, Provis or Aldar Academies, Aldar reserves the right to revoke Points awarded based on the original transaction value. If your Points have already been redeemed before the refund/cancellation has been completed, Aldar will deduct the value of points (in AED) from the balance of the refund due.
4.
Returns, refunds and cancellations of Aldar Group services or products must happen as per Aldar Group terms of purchase. In the event of a cancellation, return or refund from Khidmah Home maintenance services, Aldar Properties, Provis or Aldar Academies, Aldar reserves the right to revoke Points awarded based on the original transaction value. If your Points have already been redeemed before the refund/cancellation has been completed, Aldar will deduct the value of points (in AED) from the balance of the refund due.
4.
Returns, refunds and cancellations of Aldar Group services or products must happen as per Aldar Group terms of purchase. In the event of a cancellation, return or refund from Khidmah Home maintenance services, Aldar Properties, Provis or Aldar Academies, Aldar reserves the right to revoke Points awarded based on the original transaction value. If your Points have already been redeemed before the refund/cancellation has been completed, Aldar will deduct the value of points (in AED) from the balance of the refund due.
5.
Points cannot be pooled with the Points balance of any other member.
5.
Points cannot be pooled with the Points balance of any other member.
5.
Points cannot be pooled with the Points balance of any other member.
5.
Points cannot be pooled with the Points balance of any other member.
5.
Points cannot be pooled with the Points balance of any other member.
6.
Points earning rate is calculated by Aldar and is subject to change at any time without prior notification.
6.
Points earning rate is calculated by Aldar and is subject to change at any time without prior notification.
6.
Points earning rate is calculated by Aldar and is subject to change at any time without prior notification.
6.
Points earning rate is calculated by Aldar and is subject to change at any time without prior notification.
6.
Points earning rate is calculated by Aldar and is subject to change at any time without prior notification.
7.
Points can only be earned on qualifying transactions at Participating Outlets and through Programme Partners as mentioned in the Darna App. Aldar reserves the right to add or remove any of the Participating Outlets anytime without prior notice. Aldar will make reasonable efforts to advise you of any changes in advance.
7.
Points can only be earned on qualifying transactions at Participating Outlets and through Programme Partners as mentioned in the Darna App. Aldar reserves the right to add or remove any of the Participating Outlets anytime without prior notice. Aldar will make reasonable efforts to advise you of any changes in advance.
7.
Points can only be earned on qualifying transactions at Participating Outlets and through Programme Partners as mentioned in the Darna App. Aldar reserves the right to add or remove any of the Participating Outlets anytime without prior notice. Aldar will make reasonable efforts to advise you of any changes in advance.
7.
Points can only be earned on qualifying transactions at Participating Outlets and through Programme Partners as mentioned in the Darna App. Aldar reserves the right to add or remove any of the Participating Outlets anytime without prior notice. Aldar will make reasonable efforts to advise you of any changes in advance.
7.
Points can only be earned on qualifying transactions at Participating Outlets and through Programme Partners as mentioned in the Darna App. Aldar reserves the right to add or remove any of the Participating Outlets anytime without prior notice. Aldar will make reasonable efforts to advise you of any changes in advance.
8.
To claim missing Points, follow the process as described below.
8.
To claim missing Points, follow the process as described below.
8.
To claim missing Points, follow the process as described below.
8.
To claim missing Points, follow the process as described below.
8.
To claim missing Points, follow the process as described below.
o Email the Darna Customer Service team at customerservice@darnarewards.com
o On request, provide details of missing Points including proof of purchase, a credit/debit card receipt, and proof of identity. This may include Invoice number, invoice date, and Programme Partner in order to verify the claim. Only claims made within 30 days of purchase will be considered. Any claims for transactions where Points or credit notes have been used are not eligible.
o The claim shall be processed only if the details provided match those with Aldar’s records.
o Aldar reserves the right to refuse any claim.
o A Member cannot claim Points for a transaction made by another person or on behalf of another person.
9.
Aldar reserves the right to adjust the number of Points accrued if the Points were accrued as a result of error or misrepresentation, negligence, card or terminal malfunction or for any other reason resulting in the Darna Points being invalidly accrued.
9.
Aldar reserves the right to adjust the number of Points accrued if the Points were accrued as a result of error or misrepresentation, negligence, card or terminal malfunction or for any other reason resulting in the Darna Points being invalidly accrued.
9.
Aldar reserves the right to adjust the number of Points accrued if the Points were accrued as a result of error or misrepresentation, negligence, card or terminal malfunction or for any other reason resulting in the Darna Points being invalidly accrued.
9.
Aldar reserves the right to adjust the number of Points accrued if the Points were accrued as a result of error or misrepresentation, negligence, card or terminal malfunction or for any other reason resulting in the Darna Points being invalidly accrued.
9.
Aldar reserves the right to adjust the number of Points accrued if the Points were accrued as a result of error or misrepresentation, negligence, card or terminal malfunction or for any other reason resulting in the Darna Points being invalidly accrued.
F.
Redeeming Points
F.
Redeeming Points
F.
Redeeming Points
F.
Redeeming Points
F.
Redeeming Points
1.
Points can be redeemed by visiting any Participating Outlets or in the Darna App
1.
Points can be redeemed by visiting any Participating Outlets or in the Darna App
1.
Points can be redeemed by visiting any Participating Outlets or in the Darna App
1.
Points can be redeemed by visiting any Participating Outlets or in the Darna App
1.
Points can be redeemed by visiting any Participating Outlets or in the Darna App
2.
There is a minimum of 50 AED worth of Points required to make a redemption.
2.
There is a minimum of 50 AED worth of Points required to make a redemption.
2.
There is a minimum of 50 AED worth of Points required to make a redemption.
2.
There is a minimum of 50 AED worth of Points required to make a redemption.
2.
There is a minimum of 50 AED worth of Points required to make a redemption.
3.
To redeem at an Aldar asset (where applicable) the Member must present their Darna App and or provide their registered email address.
3.
To redeem at an Aldar asset (where applicable) the Member must present their Darna App and or provide their registered email address.
3.
To redeem at an Aldar asset (where applicable) the Member must present their Darna App and or provide their registered email address.
3.
To redeem at an Aldar asset (where applicable) the Member must present their Darna App and or provide their registered email address.
3.
To redeem at an Aldar asset (where applicable) the Member must present their Darna App and or provide their registered email address.
4.
To redeem with Khidmah Home maintenance services, the Member will be required to call the call centre on 600-505052 and complete the transaction over the phone. Verification of identity will be required.
4.
To redeem with Khidmah Home maintenance services, the Member will be required to call the call centre on 600-505052 and complete the transaction over the phone. Verification of identity will be required.
4.
To redeem with Khidmah Home maintenance services, the Member will be required to call the call centre on 600-505052 and complete the transaction over the phone. Verification of identity will be required.
4.
To redeem with Khidmah Home maintenance services, the Member will be required to call the call centre on 600-505052 and complete the transaction over the phone. Verification of identity will be required.
4.
To redeem with Khidmah Home maintenance services, the Member will be required to call the call centre on 600-505052 and complete the transaction over the phone. Verification of identity will be required.
5.
Points will be automatically deducted from the Member's account at time of redemption. Points can be redeemed in full or as part points/part cash. If the value of the purchase exceeds the sum total of the Points available in your membership account, the balance amount must be paid by the Member using a valid payment method.
5.
Points will be automatically deducted from the Member's account at time of redemption. Points can be redeemed in full or as part points/part cash. If the value of the purchase exceeds the sum total of the Points available in your membership account, the balance amount must be paid by the Member using a valid payment method.
5.
Points will be automatically deducted from the Member's account at time of redemption. Points can be redeemed in full or as part points/part cash. If the value of the purchase exceeds the sum total of the Points available in your membership account, the balance amount must be paid by the Member using a valid payment method.
5.
Points will be automatically deducted from the Member's account at time of redemption. Points can be redeemed in full or as part points/part cash. If the value of the purchase exceeds the sum total of the Points available in your membership account, the balance amount must be paid by the Member using a valid payment method.
5.
Points will be automatically deducted from the Member's account at time of redemption. Points can be redeemed in full or as part points/part cash. If the value of the purchase exceeds the sum total of the Points available in your membership account, the balance amount must be paid by the Member using a valid payment method.
6.
Points once redeemed cannot be re-used or re-credited.
6.
Points once redeemed cannot be re-used or re-credited.
6.
Points once redeemed cannot be re-used or re-credited.
6.
Points once redeemed cannot be re-used or re-credited.
6.
Points once redeemed cannot be re-used or re-credited.
7.
Points cannot be bought, sold or in any way traded. Points cannot be exchanged for cash.
7.
Points cannot be bought, sold or in any way traded. Points cannot be exchanged for cash.
7.
Points cannot be bought, sold or in any way traded. Points cannot be exchanged for cash.
7.
Points cannot be bought, sold or in any way traded. Points cannot be exchanged for cash.
7.
Points cannot be bought, sold or in any way traded. Points cannot be exchanged for cash.
8.
To redeem Points in the Darna App, Members can select one of the options available to them, including, (“Cash Out”) – (coming Soon), which allows the Member to cash their Points out onto a Linked Card of choice whenever the Member would like. The appropriate number of Points will then be deducted, and the equivalent cash amount will be credited back onto the Member’s chosen Linked Card. “Cash out” option is only applicable on Visa cards only with a maximum amount of AED 2,000 daily. Other ways to Redeem Points on the Darna App include - redemption for an Aldar Gift Card, Points to miles transfer with Etihad Airways (coming soon) and charitable donations. Aldar reserves the right to update the Redemption options for customers as required and more information about these options can be found within the Darna App. To redeem Points at an Aldar Properties, Provis or Aldar Academies follow the below steps:
8.
To redeem Points in the Darna App, Members can select one of the options available to them, including, (“Cash Out”) – (coming Soon), which allows the Member to cash their Points out onto a Linked Card of choice whenever the Member would like. The appropriate number of Points will then be deducted, and the equivalent cash amount will be credited back onto the Member’s chosen Linked Card. “Cash out” option is only applicable on Visa cards only with a maximum amount of AED 2,000 daily. Other ways to Redeem Points on the Darna App include - redemption for an Aldar Gift Card, Points to miles transfer with Etihad Airways (coming soon) and charitable donations. Aldar reserves the right to update the Redemption options for customers as required and more information about these options can be found within the Darna App. To redeem Points at an Aldar Properties, Provis or Aldar Academies follow the below steps:
8.
To redeem Points in the Darna App, Members can select one of the options available to them, including, (“Cash Out”) – (coming Soon), which allows the Member to cash their Points out onto a Linked Card of choice whenever the Member would like. The appropriate number of Points will then be deducted, and the equivalent cash amount will be credited back onto the Member’s chosen Linked Card. “Cash out” option is only applicable on Visa cards only with a maximum amount of AED 2,000 daily. Other ways to Redeem Points on the Darna App include - redemption for an Aldar Gift Card, Points to miles transfer with Etihad Airways (coming soon) and charitable donations. Aldar reserves the right to update the Redemption options for customers as required and more information about these options can be found within the Darna App. To redeem Points at an Aldar Properties, Provis or Aldar Academies follow the below steps:
8.
To redeem Points in the Darna App, Members can select one of the options available to them, including, (“Cash Out”) – (coming Soon), which allows the Member to cash their Points out onto a Linked Card of choice whenever the Member would like. The appropriate number of Points will then be deducted, and the equivalent cash amount will be credited back onto the Member’s chosen Linked Card. “Cash out” option is only applicable on Visa cards only with a maximum amount of AED 2,000 daily. Other ways to Redeem Points on the Darna App include - redemption for an Aldar Gift Card, Points to miles transfer with Etihad Airways (coming soon) and charitable donations. Aldar reserves the right to update the Redemption options for customers as required and more information about these options can be found within the Darna App. To redeem Points at an Aldar Properties, Provis or Aldar Academies follow the below steps:
8.
To redeem Points in the Darna App, Members can select one of the options available to them, including, (“Cash Out”) – (coming Soon), which allows the Member to cash their Points out onto a Linked Card of choice whenever the Member would like. The appropriate number of Points will then be deducted, and the equivalent cash amount will be credited back onto the Member’s chosen Linked Card. “Cash out” option is only applicable on Visa cards only with a maximum amount of AED 2,000 daily. Other ways to Redeem Points on the Darna App include - redemption for an Aldar Gift Card, Points to miles transfer with Etihad Airways (coming soon) and charitable donations. Aldar reserves the right to update the Redemption options for customers as required and more information about these options can be found within the Darna App. To redeem Points at an Aldar Properties, Provis or Aldar Academies follow the below steps:
o Open the Darn App
o Select the category you want to redeem at
o Add the value in AED you wish to redeem
o Ask the authorised agent to enter their secret pin
o You will then get a success screen showing how much you have spent in AED. The authorised agent will then reduce the invoice by that amount.