G.
Retail Malls, Community Centres and Hospitality - Card Linking and Eligible Cards
General
1.
The Darna Programme will allow Members to earn or redeem Points for transactions made at participating Aldar Retail Malls, Community Centres using an eligible (“Linked Card”), which is a valid UAE issued Visa or Mastercard credit or debit card.
2.
A Member that links an eligible card to the Darna Programme (“Eligible Card”) will be able to earn and redeem Points at participating Aldar Retail Malls, Community Centres, and selected Hospitality assets. Please refer to definition of “Eligible Card” below. Members can also redeem Points against card transactions made with a Linked Card at participating Retail Malls, Community Centre and Hospitality Participating Outlets (“Eligible Transaction”).
3.
To earn Points for purchases made at participating Aldar Retail Malls Community Centres and Hospitality assets, you must be a Member of Darna and have registered an Eligible Card in the Darna mobile app under the ‘Link Card’ section. Members can use their registered Linked Card to pay for transactions at participating locations. There may be a minimum purchase value applied that can change at any time at the discretion of Aldar. For the avoidance of doubt, an Eligible Card will include any valid Visa or MasterCard or MasterCard payment card that belongs to the Member, including but not limited to Visa or MasterCard credit cards, Visa or MasterCard debit cards and Visa or MasterCard pre-paid cards.
4.
For participation in the Darna Programme an Eligible Card must be issued within the United Arab Emirates.
5.
Aldar reserves the right to reverse invalid transactions for any reason at their own discretion.
6.
Ineligible Cards include: Visa/MasterCard-branded gift card or a Visa or MasterCard that has expired, is inactive, cancelled, stolen or is otherwise invalid at the time of making an eligible transaction pursuant to these Term (Ineligible Transaction).
7.
Standard Chartered cards are currently not accepted on the Darna program.
8.
Eligible Transactions include Eligible Card transactions made at point of sale termination using swipe, PIN or Tap to Pay. This includes transactions made using Apple Pay, Google Pay etc.
9.
Up to five (5) Eligible Cards can be added on the Darna App under the ‘Link Card’ section.
10.
By linking an Eligible Card, you warrant and confirm that you are the authorised card holder to use that Eligible Card and you the same person who holds the Darna membership account. In the event that Aldar discovers you are not the authorised card holder of the Eligible Card, your account will be suspended for investigation.
11.
It is the Members’ responsibility to ensure that the Eligible Card details are correct and entered correctly on the “Link Card” section on the Darna mobile app.
12.
Should an Eligible Card linked to the Darna App become expired or invalid due to theft, cancellation or suspension, it is the Members’ sole obligation to delete this card and update accordingly in the Darna App. For the avoidance of doubt, any transaction made on an expired or invalid card cannot and will not retrospectively earn Points.
13.
Aldar accepts no responsibility for fraudulent transactions made with your Linked Card. By linking an Eligible Card, you are providing your express consent for Aldar to authorize the credit card issuer and/or the payment card processor, as Aldar’s service provider, to monitor your Linked Card transactions for Eligible Transactions.
14.
For Members who have linked an existing Eligible Visa Card to another loyalty Programme operating in the same participating Aldar Retail Malls, they will have the option to earn both loyalty currencies for the same transactions. Aldar has the right to amend this rule at their own discretion. Terms and conditions for currency accrual with any other loyalty Programme prevail and should be reviewed accordingly by Members. If Members do not have their Eligible Linked Visa Card in both programs at the time of transaction, then the double earn will not be eligible.
Removal of Linked Cards
1.
It is the Members’ responsibility to remove any Linked Cards that they no longer wish to earn Points through.
2.
Expired or an invalid Linked Cards will need to be removed by the Member from the Darna App by clicking on the “Delete card” icon in the “Link Card” section in the Darna mobile app.
3.
If the Member receives a new card from their financial institution, it is the obligation of the Member to check the card details are the same as their previously Linked Card and if not, they will have to update the details in the Darna mobile app by clicking on the “Delete card” icon in the “Link Card” section of the Darna App.
Earning and Redeeming Points through your Linked Card
1.
You can view the amount of Points you will be able to earn in the Rewards/Offers section of the Darna App. Points you have already earned can be seen in the ‘My Darna Points’ section within the Darna App. Points (excluding Points which have been refunded or reversed) will be awarded to your account within fifteen (15) days after you have completed an Eligible Transaction.
2.
Members earn Etihad Miles only for transactions in Yas Mall, Al Jimi Mall and World Trade Centre Mall, Al Hamra Mall and Aldar Community Centres. If a member is part of Darna and has also linked their card with Etihad’s Miles on the Go Programme to earn Etihad Miles, they will do so but only with transactions, with minimum amount of AED 50, in these Aldar assets and this should be applicable on Visa cards transactions only beyond that, member will earn Darna points only.
3.
Members can only earn Etihad Miles whilst using their linked Visa card and not through their MasterCard.
4.
Transactions under 50 AED will not earn Etihad Guest Miles based on the Etihad Miles on the Go Programme terms and conditions.
Refunds and Reversals
Where an Eligible Transaction is refunded or reversed within fifteen (15) days of the Eligible Transaction being made, no Points will be awarded for that transaction. Any partial refunds or reversals made within fifteen (15) days of the Eligible Transaction, you will only receive Points for the part of the transaction not reversed or refunded. Your Points will be pending throughout the fifteen (15)-day refund period. Pending Points are Points you have earned that have not yet been allocated to your account. Pending Points will be made available in your Darna membership account after a period of up to fifteen (15) days from the date of purchase. Once these Points have been awarded you will be able to redeem them.
Checking your Darna Transactions
1.
You can review your Darna transactions on the Darna App. Points available to redeem will appear under ‘Wallet’ on the Darna App.
2.
In case Darna points are not be credited to your Darna membership account within a period of thirty (30) days, you can raise a request to customerservice@darnarewards.com.
3.
When submitting the claim for missing Points, you will need to provide your registered email address along with proof of purchase. Proof of purchase will include the date of the Eligible Transaction, valid credit/debit card receipt and details of the Participating Outlet where your Linked Card was used.
4.
For a claim to be eligible, the registration of the Linked Card used for the Eligible Transaction must pre-date the date of purchase. All validated missing Points requested will be processed within six (6) months.
H.
Darna Rewards/Offers
General
1.
To avail Darna Rewards/Offers, the Member will be required make the redemption through the Darna App by following the process as set out below. To avail more than one Offer, repeat the same process.
o Tap on the Offer to be redeemed
o Ask the authorised agent to enter their PIN
o A success screen showing your redemption has been successful will be shown on the Darna App and the appropriate item or service will be removed from the bill
2.
Up to a maximum of 4 offers per visit/booking/table for a group of 8 people or more can be used.
3.
In the case of a dispute, the bill must be settled as per local law.
4.
Offers redeemed are not inclusive of any applicable service charges/taxes including but not limited to VAT, GST etc (as applicable) and will be separately charged by merchants in compliance with local tax regulations/laws.
5.
Pool day charges are complimentary but must be arranged with the participating hotel 48hours prior visitation.
6.
Each Offer will have its own terms and conditions and can be found in the Darna App, detailed with each Offer.
Exclusion Days
1.
Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by the applicable government (subject to merchant discretion): UAE
o 24 December
o 25 December
o 31 December
o 1 January
o Eid Al Fitr
o Eid Al Adha
o 14 February
o Martyrs Day / Commemoration Day
o National Day
2.
Note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. Aldar cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
I.
Promotions
Aldar will run promotions from time to time which will be subject to promotion terms and conditions. We request Members to carefully check the terms and conditions of any promotion before participating. Terms and conditions can be on the Offers detail page.
J.
Personal Data and Privacy Policy
1.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). To review the full terms of our Privacy Policy.
2.
Depending on which of our products and/or services you use and how you interact with our sites and the Programme, we collect different kinds of information from or about you.
3.
Any Member that voluntarily links Eligible Card to enable earning and redemption of Points at participating Aldar assets, understands and accepts that personal data will be required to link your Eligible Card to your Darna membership account.
4.
All data provided when linking your Eligible Card will be encrypted, revealing only the last four (4) digits of your Eligible Card’s numbers at any given time.
5.
Available data generated as a result of using of your Eligible Card at participating Aldar Retail and Community Center locations, will be captured and stored by Aldar. This will include, but may not be limited to transactions and location.
6.
De-linking of an Eligible Card can be performed at any time by the Member by clicking on the ”Delete card” icon in the “Link Card” section in the Darna App. It is understood and accepted that once a Linked Card has been deleted, it will no longer be eligible for Points earning and redemption at participating Aldar assets.
7.
Your personal data will be processed for the purpose of, but not limited to, managing earning and redemption of Points at participating Aldar Retail and Community Centre locations using your Eligible Card, developing marketing communications, statistical analysis of data and developing strategies to enhance the Darna Programme proposition.
K.
Intellectual Property
Copyright in the text, images, photographs, graphics, layout and design of Aldar products are protected by local and international copyright laws. Copyright in all Aldar products and in the text, index, rules of use, offers, layout and other copyrights works contained in each Aldar product, is owned by Aldar Properties PJSC, or used with permission/under license provided by a third party. No part of any Aldar product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The Aldar wordmark and logo are the trademarks and/or registered trademarks of Aldar Properties PJSC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.